Terms of sale
The terms on which we sell to you. They are meant to be read, so they are written plainly.
Who you are buying from
You are buying from Rolina Grains Store, trading from Maombini Plaza, Shop No. 8 (opposite Utugi Hotel), Nakuru, 20100. You can reach us on 0725 299 318 or at Rolinasq@gmail.com.
Placing an order
When you place an order you are making us an offer to buy. The order is accepted when we confirm it with you. We reserve the stock as soon as you order, so what you have chosen is held for you from that moment. If we cannot fulfil an order we will tell you and you will owe nothing.
If any single item in an order cannot be reserved, the whole order is declined rather than partly filled, and nothing is charged. This is deliberate: a part-filled order you did not agree to is not the order you placed.
Prices
All prices are in Kenya shillings. Grains, beans, flours and other loose goods are shown per kilogram and weighed to order on our scale; spices and herbs sold in sealed pouches are shown per pack. The price you see at the moment you place your order is the price that binds, even if the price on the website changes afterwards. Delivery is charged separately by area and is shown in full before you confirm. There is no charge that appears after you have ordered.
Weights
A loose item is weighed on our scale at the quantity you order, so what you are charged for is what is actually weighed out. A sealed pack is sold at its stated weight. Cereals, grains and legumes are natural products and small variation in weight can occur in packing or weighing. Where an order is materially short of what it should weigh, tell us and we will replace it or refund it.
Delivery
We deliver to the areas listed at checkout, and the charge for each is shown there before you confirm. Someone must be available at the address to receive the order. If nobody is there and we cannot reach you on the number you gave, we will bring the order back and contact you to arrange another attempt, which may carry a further delivery charge.
Paying
You choose how to pay at checkout. Payment by M-PESA or in cash is made when the order reaches you. Where you hold an account with us, the balance falls due within the period shown at checkout and stated on your order. An order may be settled by more than one method, and any balance still owing is shown whenever you look your order up.
An order is only ever marked as paid by us, once payment has actually been received. Nothing you or anyone else does on this website or in our application can mark an order paid.
Cancelling, and returns
You may cancel before the order is dispatched by calling us, and nothing will be owed. Once an order has been delivered, food that has left our control cannot be taken back for reasons of safety and hygiene.
That does not affect your rights where something is wrong with what we sold you. If goods are not of the quality described, are short of weight, are spoiled, or are not what you ordered, tell us within twenty-four hours of delivery and we will replace them or refund you in full. Nothing in these terms removes or limits any right you have under the Consumer Protection Act, 2012 or any other law that cannot be excluded by agreement.
If something goes wrong
Contact us first, on the number or email above. We would rather fix a problem than argue about it. Tell us your order number and what went wrong.
Our responsibility
We are responsible for delivering goods of the description and quality we stated. We are not responsible for losses that were not reasonably foreseeable when you ordered. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute arising from them.